FAQ
Answers for the practical parts of your rental.
Practical answers for the questions that often come up before you send a rental request.
01 / Renting basics
The essentials before you rent.
Who are Kaltio Rent cars for?
Kaltio Rent is designed especially for seasonal workers and longer-stay visitors in the Ivalo-Saariselkä-Inari area. The cars are meant for everyday northern life: commuting to work, grocery trips, airport connections, visiting friends and making the most of days off.
Can I rent a car for less than one month?
Daily rent is €50; weekly rent is €150. Daily and weekly rent includes one driver. One additional driver costs EUR 50 for the entire rental period; 2–5 additional drivers cost EUR 100 in total for the entire rental period, not per person. Monthly totals are EUR 300 for one driver, EUR 350 for two drivers and EUR 400 for 3–6 drivers. Monthly totals already include driver fees; do not add the daily/weekly fees again. The EUR 50 and EUR 100 alternatives are mutually exclusive. All drivers must be approved in writing before driving. Kaltio Rent confirms availability and the actual vehicle before agreement. Separate services are charged by their agreed units.
Can I use the car for everyday errands and work commuting?
Yes. That is exactly what the service is built for: work commutes, grocery trips, airport pickups, visiting nearby villages and shorter trips with friends.
How do I ask availability?
Use the Ask availability button or contact Kaltio Rent directly. Tell us when you need the car, how long you plan to stay, where you will mainly use the car and whether you need additional drivers, animal transport or cross-border permission. An availability inquiry or preliminary request is not binding acceptance. The agreement is formed when you expressly accept Kaltio Rent's individual offer in writing, for example via WhatsApp or email, or, if no binding agreement exists yet, when the individual agreement is signed at handover. Before acceptance, Kaltio provides the individual offer, applicable rental terms and Privacy Notice as PDFs for review and retention. A later handover signature does not change an agreement already formed.
02 / Cars & availability
What to expect from the cars and the availability request.
What kind of cars do you rent?
We rent practical older and/or higher-mileage used cars for real northern use. The affordable price reflects their age, mileage and intended use; they are not promised to be new or nearly new. Each vehicle is legally roadworthy, has a valid roadworthiness inspection where required, and is maintained to remain suitable for ordinary road use throughout the rental. Kaltio Rent arranges statutory inspections and seasonal tyre changes if they become due during your rental. Normal wear or minor shortcomings do not alone automatically give a refund if safe, lawful and agreed use is unaffected. A missing or defective agreed essential feature is assessed separately under the full terms and mandatory law.
Are the cars premium rental cars?
No. The idea is different. Our cars are practical and affordable, while the experiences they make possible can feel premium. We focus on useful vehicles, clear terms and human local service rather than brand-new short-term tourist rental cars.
Is mileage limited?
No. The rental includes unlimited mileage. This does not override prohibited-use restrictions, the permitted area of use or other obligations in the rental agreement and terms.
03 / Drivers & area of use
Who may drive and where the car may be used.
Can more than one person drive the car?
Daily and weekly rent includes one driver. One additional driver costs EUR 50 for the entire rental period; 2–5 additional drivers cost EUR 100 in total for the entire rental period, not per person. Monthly totals are EUR 300 for one driver, EUR 350 for two drivers and EUR 400 for 3–6 drivers. Monthly totals already include driver fees; do not add the daily/weekly fees again. The EUR 50 and EUR 100 alternatives are mutually exclusive. All drivers must be approved in writing before driving. All drivers must be at least 18, hold a category B licence valid in Finland and have sufficient skill for the conditions. The renter remains responsible for agreed additional drivers.
Can I drive outside Finland, for example to Norway?
Use in Finland is included. Driving in Norway or Sweden requires prior written permission for the specifically agreed countries and named permitted months. The permit costs EUR 50 for each separately agreed permitted month. It may cover all or only part of the rental. Trips within the same permitted month do not change the price: a four-month rental with one permitted month costs EUR 50 for the permit; four permitted months cost EUR 200. The permit does not expand insurance or roadside-assistance coverage. Kaltio Rent grants permission only after confirming that the vehicle's insurance and roadside assistance are suitable for the agreed countries. Driving abroad without permission is not allowed.
Is driving to Norway included in the normal rental price?
No. Use in Finland is included. Driving in Norway or Sweden requires prior written permission for the specifically agreed countries and named permitted months. The permit costs EUR 50 for each separately agreed permitted month. It may cover all or only part of the rental. Trips within the same permitted month do not change the price: a four-month rental with one permitted month costs EUR 50 for the permit; four permitted months cost EUR 200. The permit does not expand insurance or roadside-assistance coverage. Kaltio Rent grants permission only after confirming that the vehicle's insurance and roadside assistance are suitable for the agreed countries.
Can I take the car on longer road trips?
Yes, ordinary personal travel is allowed within the permitted area of use. For longer trips, especially in winter or outside Finland, contact Kaltio Rent in advance so the route and permissions are clear.
Northern conditions
Northern driving comes with northern conditions.
Winter weather, long distances and changing conditions are part of everyday driving in Lapland. A calm pace, clear planning and responsible everyday use help keep each journey practical.
04 / Winter, damage & responsibility
Using the car carefully in northern conditions.
Do I need to pre-heat the engine in winter?
Yes. Engine pre-heating is mandatory whenever the outside temperature is -10 °C or colder. Windows, lights and mirrors must be kept clear of snow and ice, and tyre condition and tyre pressure must be monitored in an ordinary way.
What happens if the car has a technical fault?
Report faults, warning lights and other problems without delay. Kaltio Rent investigates and arranges repairs for technical faults attributable to it. A technical fault attributable to Kaltio Rent must actually prevent use. Count only time within the relevant prepaid rental/payment period, from unusability until the vehicle is usable again. Merge overlapping or adjacent records of the same outage. Round each genuinely separate outage up to whole 24-hour periods (1–24 hours = 1 day; 25 hours = 2); the car must have been usable between separate outages. Zero-duration intervals earn no refund. Add all refund days before rounding the final monetary amount to cents, with no intermediate rounding or hourly refund. The monthly daily basis is the agreed monthly rent including monthly driver fees divided by 30: EUR 300/30, EUR 350/30 or EUR 400/30 at normal prices. Daily rent uses the agreed daily price; weekly rent uses the agreed weekly price divided by 7. Separately agreed rent replaces the normal rate; cross-border and other separate service fees are not automatically included. Unusability throughout the entire prepaid rental/payment period gives a full refund of that period's prepaid rent, including monthly driver fees and 28-, 29-, 30- or 31-day monthly periods. Total contractual rent refunds cannot exceed rent prepaid for that period. Mandatory statutory rights remain unaffected. A replacement vehicle is not guaranteed. Additional expenses are assessed under the full terms and applicable law; Kaltio remains responsible for necessary, reasonable and verifiable additional costs where legally recoverable. Mandatory rights remain unaffected.
What should I do if there is damage or an accident?
Prioritise personal safety, necessary emergency assistance and preventing further damage. Report damage, accidents, thefts and other exceptional events to Kaltio Rent without delay. Contact the police when required by law, the circumstances, applicable insurance terms or Kaltio Rent's justified instruction; attendance at every incident is not automatically required.
What is my liability if something happens to the car?
Liability limits and insurance coverage are vehicle-specific and confirmed in your rental agreement. There is no universal fixed deductible. Liability requires damage, responsibility and causation. The vehicle-specific per-incident cap includes necessary reasonable investigation, assessment, repair and damage-related towing or transfer, subject to the full terms' express exceptions. Insurance recoveries are deducted; the same cost is not charged twice. Other charges depend on their own contractual basis and applicable limits; they are not automatically outside the cap.
Can I smoke in the car?
Smoking is prohibited and animal transport requires prior written permission. A single EUR 250 incident-based special handling charge applies only where a documented incident creates a substantial need beyond ordinary cleaning. It covers handling and cleaning of that incident up to EUR 250; only necessary, actual, reasonable and evidenced costs above that amount may be added. Ordinary dirt or minor extra cleaning incurs only actual necessary reasonable evidenced additional costs, not the fixed charge. No overlapping incident charges or duplicate recovery are allowed; mandatory law applies.
Can I transport animals in the car?
Animal transport requires prior written permission and costs €50 per rental period. Animal damage is assessed under the full terms without duplicate cleaning charges. Smoking is prohibited and animal transport requires prior written permission. A single EUR 250 incident-based special handling charge applies only where a documented incident creates a substantial need beyond ordinary cleaning. It covers handling and cleaning of that incident up to EUR 250; only necessary, actual, reasonable and evidenced costs above that amount may be added. Ordinary dirt or minor extra cleaning incurs only actual necessary reasonable evidenced additional costs, not the fixed charge. No overlapping incident charges or duplicate recovery are allowed; mandatory law applies.
05 / Payments, changes & returning the car
What happens around payment, plan changes and return.
When do I pay the rent?
Daily and weekly rent is paid in full before the rental begins. Monthly rent is paid monthly in advance, with the first payment before vehicle handover. Later monthly payments follow the due date agreed in the rental agreement.
How should I return the car?
Return the car on the agreed date and time, with a full fuel tank, ordinary cleaning, all keys and accessories unless otherwise agreed in writing. Missing fuel costs EUR 3/litre plus a EUR 50 service fee. Extra refuelling costs must be exceptional, necessary, actual and reasonable, with no duplicate recovery. Smoking is prohibited and animal transport requires prior written permission. A single EUR 250 incident-based special handling charge applies only where a documented incident creates a substantial need beyond ordinary cleaning. It covers handling and cleaning of that incident up to EUR 250; only necessary, actual, reasonable and evidenced costs above that amount may be added. Ordinary dirt or minor extra cleaning incurs only actual necessary reasonable evidenced additional costs, not the fixed charge. No overlapping incident charges or duplicate recovery are allowed; mandatory law applies.
What happens if I return the car late?
A delay of 30 minutes or less has no late return charge. After that, the charge is EUR 10 per started chargeable hour from the end of the grace period, capped at EUR 80 for the first 24 hours from the agreed return time. Beyond 24 hours, an additional EUR 80 applies per subsequent started 24-hour period, measured from the original return time. A 90-minute delay costs EUR 10; 24 hours plus 1 minute costs EUR 160. Other costs are subject to the full terms, evidence, reasonableness and no duplicate recovery.
Can I cancel or end the rental early?
For daily, weekly and monthly rentals, cancellation in writing at least 7 days before the agreed handover time gives a full refund of paid rent. For daily and weekly rentals cancelled in writing less than 7 days before handover, reasonable compensation may be retained up to the lower of paid rent and EUR 300; EUR 300 is not an automatic fee. Timing, justified costs, saved costs and re-rental are considered. For monthly rentals, retention is limited to justified and reasonable reservation, preparation and lost rental opportunity costs, up to one month's rent and never more than rent actually paid. Neither rule creates an additional penalty or a right to collect unagreed rent. Mandatory statutory rights remain unaffected. For car rental agreed for a specific date or period, the statutory 14-day distance or off-premises withdrawal right generally does not apply. The separately agreed free written cancellation at least 7 days before handover and mandatory statutory rights remain unaffected. All rentals are fixed-term and end on the agreed end date without notice. A monthly renter may end the rental early with one calendar month's written notice, without separate approval. Notice runs from receipt to the corresponding date of the following month (or its last day), never beyond the original agreed end date. Monthly rent is payable only until the effective end of the agreement. Rent already paid is not charged again; prepaid rent for time after the effective end is refunded without delay. A partial payment period is prorated by its actual calendar days, not the technical-fault divisor of 30. Returning the car earlier than the notice-period end does not normally refund rent for that earlier time. Voluntary early return of a daily or weekly rental does not normally refund unused prepaid time or create an extra month's rent. Mandatory rights and technical-fault refunds remain unaffected.
Still unsure?
Still unsure about something?
Ask before the agreement. We would rather clarify the details beforehand than leave anything unclear.